Last updated: 2026-05-02
For bug reports, questions, refund requests, or any other support, email us below. We typically reply within 2 business days.
support@dialectix.jpConfirm that DialectiX -Type0 is allowed in System Settings → Privacy & Security → Accessibility. A prompt appears on first launch; if you accidentally denied it, allow manually. After changing the setting, quit and relaunch the App.
Some apps (Terminal, certain Electron apps) block text injection via the Accessibility API. As a workaround, enable "Show Floating Panel" from the menu bar to see the recognition result in a panel for manual copy-and-paste.
Verify the key in Settings → API key. It should start with AIza.
You can reissue at Google AI Studio.
To use Vertex AI, enter your GCP Project ID and run gcloud auth login
in a terminal first.
Email support@dialectix.jp with the email address used at purchase. We'll resend it.
After the 14-day trial, pressing fn without a registered license shows a purchase prompt and recording does not start. Register your license key from the menu bar → "Enter License Key…" to immediately resume normal operation.
Within 14 days of purchase, full refund on request. Email support@dialectix.jp with your purchase email address. Refund processing via Stripe takes 5–10 business days to reflect on your card.